Frequently Asked Questions
What is minimum order quantity (MOQ) of SKUS?
Minimum order quantity (MOQ) of each Sku is not fixed ,you may order LCL container order by choosing various SKU including ; Himalayan Edible salt, Lamps candle Holder cooking salt products salt inhalers Detox Massage Stone any many more.
How to order product sample?
We offer free of cost, product sampling across the world, please mail us from your requirement with your domain email/official ID, Please write us at support@pure-himalaya.com *term and condition apply.
What information I need to share to get a sample?
To order your samples please email us with the following details: Company Name, Contact Name, Designation Contact Number (Landline/ Cell phone with country code Business Postal Address with zip code.
How can I know my samples are dispatched?
We share. DHL-tracking code to check your sampling status.
What are shipping terms?
We accept orders on 30% advance and the rest will be paid at the time of surrendering Bill of Lading copy and Price is negotiable FOB Karachi Port or (CNF) to nearest seaport of client premises.
What is shipment tolerance/variance level?
A We work on (5+/-) tolerance level in term of weight, value and quality,
What documentation and details. I need to share with the company to confirm my order?
Please share your purchase order (PO) with SKU detail, Bank detail for wire transfer (30% Advance) and Customized Packaging, Branding and labelling requirement / instruction (if any) Further Destination Port detail with Landing date, Official Shipping line detail (if any), any special requirement.
What I need to do before cargo and get prepared for arrival?
Once you get confirmation on a sailing vessel, you need to transfer remaining 70% due payments.
What is DP?
To initiate your order, we require 30% Advance payment against purchase order (PO) and rernaining 70% due payment will be wire-transfer once you get confirmation on the vessel sailing from the origin port (Karachi Port) hence the 100% payment should be made prior 14 working days landing the vessel at destination port. In case of late payment ETA (Estimated time arrival) demurrages will be borne by buyer/notify party It is to note that the bank is considered as a consignee party and a buyer is said to be notify party. Once the notify party (buyer/importer) is informed by the consignee about vessel sailing and making due payments, then the risk and reward of claiming the goods will be transferred to notify the party as per local regulations Below are relevant document you will receive after transferring due/remaining funds related to PO Commercial invoice, Certificate of origin. Certificate of Fumigation FDA-USA Certificate, HACCP, ISO2010, PCISR Product analysis report, Certificate of PMDC.